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Solo2Scale

Terms of service

Last updated: 4 August 2026

Solo2Scale is operated by Nexus Health Collective Pty Ltd (ABN 49 668 019 163) (“NHC”, “we”, “us”). Contact: hello@solo2scale.com.au

By using Solo2Scale you agree to these terms.

1. What Solo2Scale is

A subscription platform providing general educational material, structured guidance and tools for allied health practitioners starting or growing their own practice. It includes a readiness assessment, learning modules, progress and habit tracking, weekly check-ins, and direct access to us.

2. It is general information, not advice

Everything on Solo2Scale is general information only. It is not legal, financial, tax, accounting, employment, insurance or clinical advice. It is not tailored to you, and it does not take account of your objectives, financial position or needs.

Get advice from a qualified professional who knows your situation before acting on anything here. In particular:

  • Check your own employment contract before doing any work outside your current employment. The platform may suggest starting solo days while you are still employed. Whether you can do that depends on your contract, and that is yours to check.
  • Get an accountant's advice on business structure, tax and GST.
  • Get a lawyer's advice on leases, contracts and employment.
  • Get a broker's advice on insurance.

3. No outcome promises

We make no representation that following the guidance will produce any particular result, financial or otherwise. Whether a practice succeeds depends on many factors outside our knowledge or control, including your own decisions, your market and your circumstances.

The assessment produces a structured opinion based on the answers you give. It is not a prediction, and it is only as good as those answers.

4. Eligibility

You must be at least 18 years old and able to enter into a binding agreement. The platform is designed for allied health practitioners in Australia.

5. Your account

One account per person. Do not share your login. You are responsible for keeping it secure and for anything done under it. Tell us promptly if you believe someone else has access.

Accounts are personal and cannot be transferred.

6. Subscriptions, payment and renewal

  • Your subscription includes direct access to us. You can message us or arrange a call when you need to.
  • Prices are in Australian dollars and include GST where it applies.
  • Payment is by card through Stripe. We never see or store your card details.
  • Subscriptions renew automatically at the end of each term, at the rate applying to your plan, until you cancel.
  • We will email you before an annual subscription renews.
  • You can cancel at any time from your account settings or by emailing us. Cancellation takes effect at the end of your current paid term, and you keep access until then.
  • If a payment fails we will retry and email you. If it continues to fail we may suspend access.

On access: it is genuine and it is ad hoc, rather than a fixed number of sessions. We will get back to you as soon as we reasonably can, but there is no guaranteed response time and it is subject to availability. It is general business guidance, not professional advice under clause 2, and not clinical supervision. Calls are not recorded.

7. Founding members

If you hold a founding place:

  • Your rate is locked at the founding price for as long as your subscription remains continuously active.
  • If you cancel and later rejoin, the price lock ends and standard pricing applies.
  • You get a say in what gets built next.

Founding benefits are personal to you and cannot be transferred or resold.

8. Our content

All content on Solo2Scale, including the assessment questions, the scoring model, modules, templates, written material and design, belongs to us or is licensed to us.

Your subscription gives you a personal, non-transferable licence to use it for your own practice. You may not share, republish, resell, reproduce it for others, or use it to build a competing product, without our written permission.

9. Your content

Anything you enter remains yours. You grant us a licence to use it to provide the service and to understand, in aggregate, how the platform is performing. Where we describe results publicly, we use aggregate or de-identified information unless you have agreed otherwise in writing.

10. Your rights under Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be provided with due care and skill. If we fail to meet a consumer guarantee, you may be entitled to a remedy under that law.

Where we are permitted to limit our liability, we limit it to resupplying the services or paying the cost of having them resupplied.

11. Refunds

You are entitled to a refund where the Australian Consumer Law requires one.

Beyond that: if you are not happy with Solo2Scale within your first 30 days, email us and we will refund you in full. No questions asked. This applies to your first subscription only, not to renewals.

We do not refund partial periods on cancellation.

12. Limitation of liability

Subject to clause 10, and to the maximum extent permitted by law:

  • We provide the platform "as is".
  • We are not liable for indirect or consequential loss, loss of profits, loss of business opportunity, or loss of anticipated savings.
  • Our total liability in any 12-month period will not exceed the amount you paid us during that period.

You are responsible for your own business decisions.

13. Availability and changes to the platform

We do not promise that the platform will always be available or error-free. We may change, add or remove features. If we remove something material that you are paying for and do not replace it, you may cancel and we will refund the unused portion of your term.

14. Suspension and termination

We may suspend or end your access if you breach these terms or do not pay. You may cancel at any time under clause 6.

If we end your access without cause, we will refund the unused portion of your term.

15. Changes to these terms

We may update these terms. Material changes will be posted here with an updated date, and we will email account holders at least 14 days before they take effect. If you do not accept a change, you may cancel.

16. Governing law

These terms are governed by the laws of Victoria, Australia. Disputes are subject to the non-exclusive jurisdiction of the courts of Victoria.